Casiroom Privacy Policy

Casiroom collects personal data to facilitate account registration, verify identity, process transactions, and comply with regulatory obligations. The information collected may include:

• Full name and date of birth
• Residential address and contact details
• Email address and telephone number
• Payment and transaction records
• Identity verification documents
• Behavioural data and account activity logs

The operator employs robust technical and organisational measures to safeguard all personal data. These measures include secure socket layer (SSL) encryption, firewalls, restricted access controls, and regular security audits. Data is stored on secure servers located in jurisdictions that comply with recognised data protection standards.

Users retain the right to access, correct, or request deletion of their personal data at any time. To exercise these rights, users may contact the support team through the designated channels provided on the platform. The operator will respond to such requests within the timeframe stipulated by United Kingdom data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

All processing activities are conducted in full compliance with applicable United Kingdom legislation governing the collection and use of personal information.

Personal data collected by Casiroom is used exclusively for the following purposes:

• Account Management: To create, maintain, and administer user accounts, including identity verification and age confirmation.
• Transaction Processing: To facilitate deposits, withdrawals, and other financial transactions, ensuring accurate record-keeping.
• Service Improvement: To analyse user behaviour and preferences, enabling the operator to enhance platform functionality and user experience.
• Marketing Communications: To send promotional offers, newsletters, and updates about products and services, where users have provided consent.
• Analytics and Reporting: To generate internal reports and statistical analyses that inform business decisions and operational improvements.
• Regulatory Compliance: To meet legal obligations imposed by licensing authorities, anti-money laundering regulations, and responsible gambling requirements.

All data processing activities are conducted in a lawful, fair, and transparent manner. Users are informed of the purpose for which their information is collected at the point of collection, and data is not used for purposes incompatible with those originally specified.

Users may request access to their personal data at any time by contacting the support team. The operator will provide a copy of the data held, along with details of how it is being processed. Requests for access will be fulfilled within one month of receipt, unless the request is complex or numerous, in which case the timeframe may be extended by a further two months.

To update or correct personal data, users may log into their account and amend the relevant fields directly, or submit a written request to the operator. Corrections will be implemented promptly to ensure records remain accurate and up to date.

Users also have the right to request deletion of their personal data, subject to certain exceptions where retention is required by law or for the establishment, exercise, or defence of legal claims. Upon receipt of a deletion request, the operator will erase the data without undue delay, provided no legal basis for continued processing exists.

By registering an account and using the services offered by Casiroom, users consent to security checks conducted by the operator and to the processing of payment data by authorised third-party payment providers. These providers are contractually obligated to protect user information and process it solely for the purposes of facilitating transactions.

Casiroom services are intended exclusively for individuals aged 18 years or older. The operator does not knowingly collect or process personal data from minors. Registration requires users to confirm that they meet the minimum age requirement, and the operator reserves the right to request identity verification documents to confirm age.

The operator acknowledges that it cannot independently verify the age of all users without the submission of formal identification documents. As such, parents and guardians are encouraged to monitor the online activities of minors under their care and to restrict access to gambling websites.

In the event that the operator becomes aware that personal data has been collected from a minor, it will take immediate steps to delete such information from its systems. Parents or guardians who believe that a child has submitted personal data to the platform may contact the support team to request deletion. The operator will respond to such requests promptly and ensure that all relevant data is permanently erased.

Personal data collected by Casiroom may be transferred to, stored, and processed in jurisdictions outside the United Kingdom, including locations where business partners, service providers, and payment processors operate. These transfers are necessary to facilitate the provision of services and to ensure smooth operation of the platform.

By using the services, users consent to the transfer of their personal data to such jurisdictions. The operator ensures that all recipients of personal data adhere to appropriate safeguards and maintain confidentiality standards equivalent to those required under United Kingdom law. Where applicable, the operator relies on adequacy decisions, standard contractual clauses, or other legally recognised mechanisms to ensure lawful international transfers.

All third-party partners are contractually obligated to protect user information and to process it only in accordance with the operator’s instructions and applicable data protection legislation.

This disclaimer may alter the scope, interpretation, or legal effects of certain rules set out in this Privacy Policy. The provisions contained herein apply from the moment the user accepts the policy, whether through signature, electronic acceptance, or continued use of the services.

The operator reserves the right to amend, update, or replace this Privacy Policy at any time to reflect changes in legal requirements, business practices, or operational needs. Users will be notified of material changes through email or by prominent notice on the platform. Continued use of the services following such notification constitutes acceptance of the revised policy.

To the extent permitted by law, the operator disclaims liability for any indirect, incidental, or consequential damages arising from the use or inability to use the services, or from any breach of this policy by third parties.

Cookies are small text files placed on a user’s device by a website to store information about browsing activity. Casiroom uses cookies to collect statistical data, analyse user behaviour, personalise content, and improve the overall functionality of the platform.

The types of cookies used include:

• Essential Cookies: Required for the operation of the website and to enable core functionalities such as account login and payment processing.
• Performance Cookies: Used to collect information about how users interact with the platform, including pages visited and time spent on the site.
• Functional Cookies: Used to remember user preferences and settings, such as language selection and account preferences.
• Targeting Cookies: Used to deliver relevant advertisements and promotional content based on user interests and browsing history.

Cookies are retained on user devices for a period of up to one year, after which they expire automatically. Users may manage or delete cookies through their browser settings, although disabling certain cookies may impact the functionality and user experience of the platform.

By registering an account, accessing the website, or using any services offered by Casiroom, users acknowledge that they have read, understood, and fully accept the terms of this Privacy Policy. Continued use of the platform constitutes ongoing acceptance of the practices and procedures described herein.

The current version of this policy prevails over all previous versions and supersedes any conflicting statements or representations made elsewhere. Users are encouraged to review this document periodically to remain informed of any updates or amendments.

If users do not agree with any aspect of this Privacy Policy, they should discontinue use of the services immediately and contact the operator to request account closure and data deletion.

Casiroom may share personal data with third parties in certain circumstances, including:

• Legal Obligations: Where disclosure is required by law, court order, or regulatory authority.
• Dispute Resolution: To protect the rights, property, or safety of the operator, users, or other parties in the event of disputes or legal proceedings.
• Contractual Agreements: To fulfil obligations under contracts with service providers, payment processors, and business partners.

A list of third-party entities with whom data may be shared is available on the platform. Where such a list is not published, users will be informed of the purpose and scope of data sharing at the point of collection. By providing personal data, users consent to its disclosure to relevant third parties in accordance with the purposes outlined in this policy.

All third-party recipients are required to handle personal data in compliance with applicable data protection legislation and to maintain confidentiality at all times.

The Casiroom platform may contain links to third-party websites operated by external parties. These websites maintain their own privacy policies and data handling practices, which are independent of those described in this document.

The operator is not responsible for the privacy practices or content of external websites. Users are advised to exercise caution when visiting third-party sites and to review the relevant privacy policies before submitting any personal data.

The inclusion of a link to an external website does not constitute endorsement or approval of that site by Casiroom. Users access third-party websites at their own risk.